Frequently Asked Questions
Everything you need to know about shopping with The Thruster.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start an exchange or request a refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At The Thruster, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with fair-trade certified factories.
Can I track my order once it has shipped?
Yes. As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.